Privacy

Types of personal information we collect:

When you visit our websites, Hyundai will collect and process some personal information including:

• the name of the domain and host from which you access the internet;
• the internet protocol (IP) address of the computer which you are using;
• your age-range and gender;
• the browser software you are using;
• the operating system you are using; and
• the date and time at which you are accessing the website.

If you send us a query using a contact form on our websites, we will collect the contact details which you send to us and details of your query.

If you engage with our social media pages, such as our Facebook page, we will collect your name and details of your query (if applicable).

If you enter a competition which we run on our websites and/or on social media, we will collect the personal information which you submit as part of your entry. Where we are entitled to do so, we may send you marketing communications using the contact details which you have provided. Please see section 5 (Marketing) below for further information.

We will also collect and process information about your interaction with our websites using cookies and pixels. For more information about how we use cookies please see our Cookie Policy.

Why we collect this information and how it is used:

We collect this information in order to:

• provide, improve, test and monitor the effectiveness of the website;
• monitor metrics such as total number of visitors, traffic data and demographic patterns;
• ensure content on the website is presented in the most effective manner for you and to enhance your use of the website;
• maintain the security of the website; and
• where applicable, respond to your queries.

Legal basis:

We obtain, collect and process this personal information based on our legitimate interest in ensuring that the website is operating smoothly and in order to analyse which content is of most interest to visitors. This helps us to keep the website available and to improve your experience when you visit the website.

You have a right to object at any time to our processing of your personal information in the manner set out in this section. Please see "Your Rights" in section 10 for further information.

Retention:

We generally remove this information about your website browsing activity after 12 months.

Other information:

If you win a competition which we run on our website or on social media, we will share your information with our advertising agency. For information on who we share your personal information with and where this information is held, please see sections 7 - 9 below.

Types of personal information we collect:

If you are interested in booking a test drive, request a brochure or request further information about our products through the website, social media channels, over the phone or otherwise, we will collect your title, name, contact information, selected dealership and the model of the car which interests you.  Where you request a hard-copy brochure, we will also require your postal address in order to send you the brochure.  

Why we collect this information and how it is used:

If you are interested in a test drive or product information, we will share this information with the selected dealership, or a nominated dealer we select and ask them to contact you to arrange your test drive or provide the information you have requested.  We will follow up with the dealership to check that they have been in touch with you.

If you request a brochure, we will use the personal information collected in order to send you the brochure.

We will record on our systems the type(s) of car that are of interest to you.  This may inform the type of marketing material which we send to you if you also sign up to receive our newsletter or other marketing communications.

Legal basis:

We rely on our legitimate interest in providing the services and/or information which you have requested from us.  We record the type(s) of car that are of interest to you on the basis of our legitimate interest in providing you with tailored marketing communications (where you have consented to receive marketing communications from us). 

You have a right to object at any time to this processing of your personal information.  Please see section 10 (Your Rights)for further information.

Retention:

If you do not join our newsletter mailing list or become a customer of Hyundai, we generally remove your personal information after 12 months.

Other information:

For information on who we share your personal information with and where this information is held, please see section 7 and section 9 below.

Types of personal information we collect:

We will collect your name, email address and, in some cases, phone number when you sign up to receive our newsletter or other marketing communications. 

If you have engaged with us before (for example, to request a test drive), we may also hold other information about you such as the type(s) of car that are of interest to you.

If you are an existing or previous Hyundai customer, we hold details of your purchase (including the details which you provided in your finance form (if applicable) and vehicle order form).  We may check your car information against registers (such as the national vehicle file and change of ownership registers) or analyse the finance details which we hold in order to tailor the offers and communications which we send to you.

When we send you marketing emails, we will record whether or not you open the email (and, if you open the email, how frequently you open it).  Your engagement with the content of the communication (such as which links you click on) will also be recorded.

Why we collect this information and how it is used:

We will use this personal information to send you marketing messages about offers, products or services which we think may be of interest to you.

Legal basis:

We generally rely on your consent to provide you with information about our products and services. 

You will always have the opportunity to stop receiving marketing communications.  You can opt-out of all communications using the contact details in section 12 (Contact Us) at any time.  You can also opt-out of email marketing from us by clicking the "unsubscribe" link at the bottom of marketing emails which we send you and opt-out of receiving text message marketing by texting "STOP" in reply to any marketing text message we send.

Please also see section 10 (Your Rights)for further information.

Retention:

We generally remove your details from our marketing list if you opt-out of all marketing communications from us.  In such cases we will retain your details to ensure that your preferences are respected. 

Other information:

For information on who we share your personal information with and where this information is held, please see section 7 and section 9 below.

Types of personal information we collect:

If you purchase a Hyundai car from one of our dealerships, we collect information about you such as your name, Hyundai customer number, company name (if relevant), gender, age profile, telephone and/or mobile numbers, email address, postal address, other information which you provided in your vehicle order form, and details of any correspondence which you have with us.

We also collect details about your car such as the model, registration number, registration date, chassis number, the dealership that sold you the car.

Where you have consented to this, we will also receive certain finance details from your finance provider where you take out finance to purchase your car including finance type, sales price of car, deposit, part exchange, finance amount, sale type, first installment date, finance term, interest rate, monthly payments, agreement number  and guaranteed future minimum value.

Generally, your personal information is shared with us by third parties such as your finance provider when you take out finance to purchase your vehicle and the dealership which sells you the car.  In some cases, we collect personal information directly from you.

Why we collect this information and how it is used:

We use this information to provide you with warranty cover and road-side assistance, implement product recalls, send you customer satisfaction surveys, tailor specific and timely offers to you based on your car and finance package, manage dealerships in the Hyundai network, and to respond to any queries which you raise with us.

We may also use your personal information to send you marketing communications.  Please see section 5 (Marketing) above for further information.

Legal basis:

Performance of a Contract

We require certain information from you in order to perform our contract with you to provide warranty cover and road-side assistance. 

Legal Obligation

In the event of a product recall, we have a legal obligation to arrange for the affected cars to be returned to the dealership.

It might be necessary to process your personal information in order for us to establish, investigate, exercise or defend a legal claim to which you are a party.

Consent

We will receive and use your finance details for marketing purposes only where you have given your consent to this.  You are entitled to withdraw your consent at any time.  You will find our contact details in section 12 (Contact Us).

Legitimate Interest

We rely on our legitimate interests to send you customer satisfaction surveys and manage dealerships in the Hyundai network to ensure that our dealerships are providing you with excellent service and are complying with the values of the Hyundai brand.  We also rely on our legitimate interests to correspond with you where you contact us with a query.

Please see section 10(Your Rights)for further information.

Retention:

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you continue your relationship with us, remain a Hyundai customer or as required to meet our legal obligations.   Where retention is advisable in light of Hyundai's legal position (such as with respect to resolving disputes, enforcing our agreements, litigation or regulatory investigations), your personal information may be kept for up to 7 years from the date on which you end your relationship with us.

Other information:

We share certain personal information with other companies in the Hyundai group of companies, including Hyundai Motor Europe GmbH and Hyundai Motor Company (the "Hyundai Group") as part of us using centralized Hyundai customer management systems.  Hyundai Motor Europe GmbH may also send you customer satisfaction surveys when you purchase a car.

For further information on who we share your personal information with and where this information is held, please see sections 7 – 9 below.

Right

Further Information

Right to Object

You have a right to object at any time to the processing of your personal information where we process your personal information on the legal basis of pursuing our legitimate interests.

Right to withdraw Consent

Where we rely upon your consent to process your personal information, you have the right to withdraw your consent (free of charge) at any stage.

Right of Access

You have the right to request a copy of the personal information held by us about you and to access the information which we hold about you. We will only charge you for making such an access request where we feel your request is unjustified or excessive.

Right to Rectification

You have the right to have any inaccurate personal information which we hold about you updated or corrected.

Right to Erasure

In certain circumstances, you may also have your personal information deleted, for example if you exercise your right to object (see below) and we do not have an overriding reason to process your personal information or if we no longer require your personal information for the purposes as set out in this notice.

Right to Restriction of Processing

You have the right to ask us to restrict processing your personal information in certain cases, including if you believe that the personal information we hold about you is inaccurate or our use of your information is unlawful. If you validly exercise this right, we will store your personal information and will not carry out any other processing until the issue is resolved.

Right to Data Portability

You may request us to provide you with your personal information which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your personal information directly to another data controller where this is technically feasible. This right only arises where: (1) we process your personal information with your consent or where it is necessary to perform our contract with you; and (ii) the processing is carried out by automated means.