After Sales Training Awards 2013
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After Sales Training Awards 2013

Dealer Training Achievements 2013.


In order to improve our Customer Satisfaction level through Differentiated Service, we need to foster certified competent Service Advisors and Technicians who will play a key role in bringing about outstanding Customer Satisfaction in our market.

H-STEP is Hyundai’s training system in which technicians are classified into three categories (Certified, Expert and Master) according to their experience and present skill level, and given training that is appropriate to that level. This allows them to be systematically and efficiently trained and tested accordingly, to become superior technicians as quickly as possible.
Simultaneously Hyundai run a Service Advisor programme where Advisors are classified in three categories, Certified, Master and Advanced Master.

Technician and Service Advisor of the year awards are awarded based on the best result achieved during a combination of practical and written assessment in order to show recognition for the Technicians and Service Advisors who have achieved this aim. The achievement of this standard reaffirms each Dealerships commitment to development of staff who are at the heart of our business.

Listed below are candidates who excelled in their individual fields bringing honour and recognition both personally and at dealership level.

Left to right: Andy Clarke, O'Briens Hyundai, Service Advisor Awards, overall winner. Denis Mc Crudden, Technical Training Manager, Hyundai Cars Ireland.

 

Left to right: Rachel Grace, MSL Park Motors Hyundai,Service Advisor Awards, runner up. Denis Mc Crudden, Technical Training Manager, Hyundai Cars Ireland

 

Left to right: Pat Mc Namara, Des D’Arcy Motors, Master Technican  Awards, overall winner. Denis Mc Crudden, Technical Training Manager, Hyundai Cars Ireland.

 

Left to right: DJ Flynn, O'Briens Hyundai, Master Technican  Awards, runner up. Denis Mc Crudden, Technical Training Manager, Hyundai Cars Ireland. 

 

Left to right: Patrick Keane, Adams of  Tralee, Expert level 2 Technician Awards, Overall winner. Denis Mc Crudden, Technical Training Manager, Hyundai Cars Ireland.

Left to right: Ken O Rourke, Kearys of  Cork Expert level 1 Technician Awards, Overall winner. Denis Mc Crudden, Technical Training Manager, Hyundai Cars Ireland

 

 


 

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